🛡️ Warranty & Guarantee

Every job leaves the bench tested. If something we fixed or built gives you trouble, we make it right — here's exactly how that works.

Tested before pickupTest before you payWritten on every invoice

How long you're covered

Coverage starts the day you pick up. The exact terms for your job are printed on your work order and invoice.

7 days
PC & laptop repairsLabour warranty on the work performed.
14 days
Custom PC buildsOn the build and assembly.
60 days
Refurbished PSPs (optional)Add the extended warranty for $25 when you order.
Longer
Specific repairsSome jobs come with a longer guarantee — for example 30 days on a laptop hinge-mount rebuild. We tell you up front.

What's covered

✅ Covered

  • The problem we fixed comes back — we redo the work at no charge
  • A part we supplied turns out to be defective — we replace it
  • Assembly issues on a PC we built (loose cables, seating, cooling)
  • On PSPs with the extended warranty: buttons, screen, battery and charging faults from normal use

⚠️ Not covered

  • Drops, cracks, liquid damage or other physical damage after pickup
  • Software changes, viruses or settings changed after pickup
  • Parts you supplied yourself (the seller's or maker's warranty applies)
  • A different fault that wasn't part of the original job — we'll quote it honestly
  • Opening or modifying the device elsewhere after our repair

How to make a claim

  1. Call or text (204) 292-4806 or email nexxlvl@outlook.com with your work-order or invoice number.
  2. Tell us what's happening — a photo or short video helps.
  3. Drop it off at a time that works for you. We check it, fix it, and let you know when it's ready.

Every repair is tested before pickup, and you're welcome to test it with us in person before you pay.

Questions about your warranty?

📞 (204) 292-4806🔧 PC & Laptop Repair